The Team Conveyancing Unique Service Pledge

Whether you use our Direct or Regional service we have strict service standards in place which enable us to offer you our unique Service Pledge on every case:

1. We will make a “welcome call” to you within 4 hours of instruction.
2. We will send you our Starter Pack within 24 hours so there is no delay.
3. We will use electronic ID verification wherever possible to save valuable time.
4. We will provide transaction updates to you through our website.
5. We will return your calls the same business day.
6. We will respond to all emails within 4 hours
7. We will reply to all letters, whoever they are from within 2 working days of receipt.
8. We will immediately notify you of exchange of contracts by text, phone or email.

9. We will on all sale instructions:

   • Within 24 hours download the Home Information Pack.
   • Within 24 hours request Official Copies, if required.
   • Within 24 hours of the HIP being downloadable or official copies being received, issue the draft contract

10. On all purchase instructions we will within 24 hours:

    • Formally request the draft Contract.
    • Chase if not received within 5 working days.
    • Request any additional searches within 24 hours of search payment cleared.
11. Our Direct Service will provide telephone coverage from 8.00 am to 8.00pm Monday to Friday and 9.00am to 5.00pm on Saturdays and 10.00am to 3.00pm Sunday

Working together for a smoother move